Anyone who requires a companion – including guide dogs – to accompany them to Storyhouse events can bring a personal assistant at no charge:

  • Book over the phone by calling 0845 241 7868
  • Book in person by visiting the Chester Visitor Information Centre
  • Book online by joining our Access Register

To join the Access Register, please contact Andrew Reece (01244 409 113 /, who can also answer any queries, concerns or feedback regarding your visit to Storyhouse.


The whole building, including the library, theatre, cinema and studio, is accessible via a lift, with wheelchair access to all areas.

* Wheelchair spaces are available in the theatre (at Stalls, Circle and Gallery levels), studio and cinema [see above to book]

* Assistance Dogs welcome [see above to book]

* Ramp access at ground floor levels

* The café and bar areas are on the ground floor, and are accessible with no stairs

* Accessible toilets are available on every floor with a Changing Place toilet on the ground floor

* Baby changing facilities are provided in all accessible toilets

* Low level counter at the café

* Portable induction loop

* Large format print available on request [see above]


Disabled parking and drop-offs

* The nearest car park is Market which has 8 disabled spaces – 200 metres from nearest exit

* There is free on street parking /car park for blue badge holders on Hamilton Place and Goss Street (4 hours max) – c.300 metres away

* The best place for drop-offs is Northgate Street – 20 metres away