Here are a few Frequently Asked Questions that should help you with any queries about WayWord.
If you require additional information, call 0844 815 7202 or come into Storyhouse.
What prices are the events?
The prices for standard WayWord events are £4 each – workshops vary, so do check the individual event.
Daily arts & craft activities in the Town Hall and in libraries are FREE, and do not need to be booked – just drop in!
Is there a discount if I attend a few events?
Yes! All paid events are included in the WayWord Season Saver, where you can save 10% when you book 3 or more events. Simply enter discount code WAYWORD at the checkout to apply this offer (excludes free events).
Who needs a ticket?
Everyone attending needs a ticket, with the exception of children under 2 (who you can bring along for free).
For workshops, you only need to book a ticket for any children attending unless otherwise stated.
When your child is at a workshop, you have three options: adults can stay in the room where the workshop is taking place; or elsewhere in the Town Hall, where refreshments are available; or leave and collect your child at the scheduled finish time (we ask that you sign a consent form if doing so – More Info).
For regular events, children aged under 13 must be accompanied by an adult at all times.
Is there an age guide for WayWord?
Each event has an age recommendation on its event page. Please remember that this is just a guide, and not a restriction – you know your child best, so use your own judgement as to whether you think the event is suitable.
How can I book tickets?
Tickets can be booked using Storyhouse’s safe and secure online booking system, and you won’t be charged any booking or transaction fees. Your confirmation e-mail acts as your ticket, which you can either print or show on your phone when you arrive at the event. We will also have details of everyone booked in, just in case you forget yours on the day.
You can also book tickets in person at the Chester Visitor Information Centre. Pending availability, tickets can be bought on the door, although it is best to check in advance.
How long are the events?
Standard events tend to last for about an hour, although workshops will vary (individual events pages detail times).
Should I arrive early?
It’s a good idea to arrive at least 15 minutes before start time to allow plenty of time for you to grab a seat. Plus, you can enjoy some of the free crafts and games on offer!
How does the seating work?
Seating is unallocated – you can sit in any free seat. Audience members who have particular requests with regards to seating are encouraged to e-mail firstname.lastname@example.org or call 01244 409 113
Where is WayWord taking place?
WayWord will take place in Chester Town Hall – follow the link for location and car park information.
Free craft activities will take place in Chester City Library and across other libraries in the region. Click here to see if we’ll be at a library near you.
What are the access facilities?
If you have any access requirements or queries in regards to your visit, please do let Storyhouse know by e-mailing email@example.com or calling 01244 409 113, to ensure any necessary provisions or assistance are in place. If required, free companion tickets are available for all Storyhouse events, and can be booked through the Visitor Information Centre.
Please be aware that the main entrance to the Town Hall includes a number of steps (with a handrail). There is a lift to the entrance from ground level at Princess Street (a call button will alert the Town Hall attendant, who operates this from inside).
Hearing induction loops are available: please ask a steward to assist you.
Male, female and disabled toilets are fully available.
Car parking is available at the Market Car Park.
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For workshops, you can stay with your child if you wish, or leave them with the supervising practitioner. If you do leave your child at a workshop, and intend to leave the venue, we will ask you to sign a consent form providing emergency contact, health and medical information. The practitioner and Storyhouse staff will inform you of the finishing time of the event in order for you to collect your child.
During workshops, relevant details of children will be available to relevant staff present, in case of an emergency and the need to contact a parent or carer. Original copies of consent forms will be filed in a locked cabinet, accessible only to those who need to fulfil their duties.