Keeping You Safe

Keeping You Safe

Storyhouse is open.

We put customer safety at the top of everything we do. After 19 July, we will still be requiring you to wear face coverings at Storyhouse when in queues, in the loos, and when on the move. Face coverings in theatre and cinema spaces are now very actively encouraged, although no longer compulsory.

Coming in and moving around

Face coverings. These are mandatory when in queues, loos and on the move, and in any place where you are in close proximity to other visitors. Your mouth and nose must be covered. The Storyhouse team wear them where you do, and there are also screens in other places for extra protection. Face coverings in theatre and cinema spaces are now very actively encouraged, although no longer compulsory.

Distancing. We try to keep everyone 1 metre apart in general and our customers and visitors are asked to do the same.

Contact tracing. We encourage you to check in using the QR code displayed at the entrances.

Security. We are introducing standard bag checks on the door, with a limit of only one small bag or rucksack in the building.

In the library

The library is open for book browsing, lending, study and reading, and computers.

Groups. We are carefully bringing back community groups into the building. Contact Groups Manager George georgina.west@storyhouse.com for more information.

Computers. Computers, internet and the printers are available as usual and are cleaned regularly.

In The Kitchen

The Kitchen at Storyhouse is back open, with a brand new menu – find out and book a table here.

In the theatre and cinema

The cinema and the theatre are open.
Check cinema listings here.
Explore shows in the theatre here.

We know some of you will be enjoying getting back to full theatres and cinema, and some of you will prefer more space and protection.  Thankfully, Storyhouse is a supremely safe space and as we have options  to open to a wider range of theatre shows and cinema screenings, we’ll be providing something for everyone.

From September, there will be some theatre shows with full audiences, some shows with lots more space, and also a small number of fully shielded* shows. These will be clearly labelled. So, our Christmas show for instance, will have all three options available. Each option will be clearly labelled at the point of booking, so you are in control of your own comfort level.

All performances and screenings at Storyhouse until 26 August will still be socially distanced, and so will the whole summer at Grosvenor Park Open Air Theatre and Moonlight Flicks.

Face coverings in theatre and cinema spaces are now very actively encouraged, although no longer compulsory.

Our theatres have 100% fresh air, none of it is recirculated, and we clean all spaces between shows with antivirals cleaning supplies. Customers should arrive for theatre shows a little earlier than normal, to allow us to sit everyone in an orderly fashion.

£10 Donation
Tickets for Storyhouse Original productions and Grosvenor Park Open Air Theatre now include a £10 non-refundable donation to Storyhouse (registered charity 1121007) in the event of a forced lockdown cancelling any shows. (This will not apply in the event of any non-Covid-related cancellations). This is within the ticket price – you pay the same, but the donation helps us to manage the risk of cancellation due to lockdown. In sharing some of this risk with us, we are able to produce theatre where others cannot, and we thank you for that and your support as ever.

General cleaning

Cleaning the building is currently above and beyond the normal. There are hand sanitisers throughout the building,  and compulsory cleaning at certain points.

View our full risk assessment here.

Storyhouse is a charity.
After the most challenging year in our history, we still need your support to help us recover.
Here’s how you can help support the future of Storyhouse.