Keeping You Safe

Keeping You Safe

Storyhouse is open again!

Storyhouse is open for takeaway coffee, books and studying. Find out more here.
We put customer safety at the top of everything we do. Here is some key information on how that will be working now we’re open again.

Coming in and moving around

For the time being, households should not mix with other households inside the building, except in support bubbles.

Face coverings. These are required to enter Storyhouse and to move around the building, as well as in the cinema, library and theatre. Your mouth and nose must be covered. You don’t require a face covering when sitting down in the cafe, or when eating or drinking. The Storyhouse team wear them where you do, and there are also screens in other places for extra protection.

Distancing. We try to keep everyone 2 metres apart in general and our customers and visitors are asked to do the same.

Contact tracing. We take details from all customers and visitors on the door, unless you’ve already got a ticket.

Security. We are introducing standard bag checks on the door, with a limit of only one small bag or rucksack in the building.

In the library

The library is back open for book browsing, lending, individual study and reading, and computers.

Books. Loans have been extended until 30 April. Returned books are quarantined for 72 hours before going back on the shelves.

Groups. We hope to be able to start up groups such as Rhymetime again soon.

Computers. Computers, internet and the printers are available as usual and are cleaned regularly.

In The Kitchen

The Kitchen at Storyhouse is back open for takeaway coffee and food – this cannot be consumed in the building.

We’ll be joining our neighbours on Northgate Street for street food served outdoors soon – stay tuned!

In the theatre and cinema

The cinema and the theatre will be open from 17 May. Cinema listings will be available soon. Explore shows in the theatre here.

Face coverings are required. You’ll need to come with your face covering ready to wear.

Distancing. You will be seated at least 1 metre away from any others. Generally, that means that there will be two seats free next to you and you won’t be seated directly behind someone, except for where our seat rows are deeper. We’ve added lots of extra aisles which means that you will almost always be able to get out to the loo without crossing another person. Occasionally there will be one or two other people in the way, and we will be asking those to step out whilst you move past.

Shows. In the theatre, we are currently running shows that are slightly shorter and without intervals to avoid toilet queues. Our theatres have 100% fresh air, none of it is recirculated, and we clean all spaces between shows with antivirals cleaning supplies. Customers should arrive for theatre shows a little earlier than normal, to allow us to sit everyone in an orderly fashion.

General cleaning

Cleaning the building is currently above and beyond the normal. There are hand sanitisers throughout the building,  and compulsory cleaning at certain points.

View our full risk assessment here.

Save Storyhouse, Save the Summer!

Find out about our plans for the biggest Storyhouse summer ever, and how you can help us to survive and maybe even thrive.