online
Book tickets online using our safe, secure booking system, 24 hours a day, 7 days a week with no booking or transaction fees. Simply click the Book Now button on any event to get started.

by phone – 08448157202
Mon – Fri: 8.00am – 8.00pm  |  Sat: 9am – 7.30pm  |  Sun: 9am – 7pm
No transaction fees*

in person – at Storyhouse
Use our ticket kiosks in the Storyhouse building to book any tickets.
Mon – Sun: 8am-11pm
No transaction fees*

in person – Chester Visitor Information Centre, Town Hall, Northgate Street, CH1 2HJ
Mon – Fri: 9.30am – 4.30pm  |  Sat: 9am – 5pm  |  Sun: 10am – 4pm
No transaction fees*

*Although there are no transaction fees, some events incur a per-ticket booking fee. This will be detailed on the event page

group bookings & discounts

Visit our Group and Schools booking page for more information about discounts, booking and extras.

refunds & exchanges
We do not offer refunds but are more than happy to offer you a ticket exchange for another show (depending on availability). To organise your ticket exchange, call 0844 815 7202. Do keep in mind that there may be a price difference.

please note: Exchanges must be requested up to 48 hours before the event, and can only be done by calling 0844 815 7202
All exchanges are subject to a £2.50 administration fee

If you require additional information, you can contact the Storyhouse office on info@storyhouse.com or 01244 409 113 (Mon-Fri, 9am-5pm).