online
Book tickets online using our safe, secure booking system, 24 hours a day, 7 days a week with no booking or transaction fees. Simply click the Book Now button on any event to get started.

by phone – 0845 241 7868
Mon – Fri: 9.30am – 4.30pm  |  Sat: 9am – 5pm  |  Sun, 10am – 4pm
(We will soon be extending our opening hours for phone bookings!)

in person – Chester Visitor Information Centre, Town Hall, Northgate Street, CH1 2HJ
Mon – Fri: 9.30am – 4.30pm  |  Sat: 9am – 5pm  |  Sun: 10am – 4pm
No transaction fees

group bookings & discounts

Visit our Group and Schools booking page for more information about discounts, booking and extras.

Refunds & Exchanges
We do not offer refunds but are more than happy to offer you a ticket exchange for another show (depending on availability). To organise your ticket exchange, call 0845 647 7868. Do keep in mind that there may be a price difference.

Please note: Exchanges must be requested up to the day before the performance within the opening hours of the Chester Visitor Information Centre (Mon – Fri: 9.30am – 5.30pm  |  Sat: 9am – 5pm  |  Sun: 10am – 4pm)
All exchanges are subject to a £2.50 administration fee

If you require additional information, you can contact the Storyhouse office on info@storyhouse.com or 01244 409 113 (Mon-Fri, 9am-5pm).