storyhouse.com
They easiest, and cheapest, way to book. Pick your own seats. Safe, secure booking system, 24 hours a day, 7 days a week . Click the Book Now button on any event to get started.

by phone – 0844 815 7202
Mon – Fri: 9am – 8pm  |  Sat: 9am – 7.30pm  |  Sun: 9am – 7pm

in person – at Storyhouse
Use our ticket kiosks in the Storyhouse building to book any tickets. Ticketing assistance is on hand in the building is also on hand to help if you’d rather talk.

in person – Chester Visitor Information Centre,
Town Hall, Northgate Street, CH1 2HJ
Mon – Fri: 9.30am – 4.30pm  |  Sat: 9am – 5pm  |  Sun: 10am – 4pm
The visitor centre next to the town hall provide a full over the counter service

refunds & exchanges
We do not offer refunds but can exchange tickets up to 48 hours before a performance.  Exchanges are only processed on the phone and cannot be processed in person.  Administration fee is £2.50 per transaction.  To exchange, please call 0844 815 7202. There may be a price difference, even for the same show.

We don’t any charge booking fees for any of our own shows, however most third party shows incur a per-ticket booking fee.