storyhouse.com
They easiest, and cheapest, way to book. Pick your own seats. Safe, secure booking system, 24 hours a day, 7 days a week . Click the Book Now button on any event to get started.

by phone – 01244 409 113 (option #1)
Mon – Fri: 9am – 8pm  |  Sat: 9am – 7.30pm  |  Sun: 9am – 7pm

in person – at Storyhouse
Use our ticket kiosks in the Storyhouse building to book any tickets. Ticketing assistance is on hand in the building to help if you’d rather talk.

in person – Chester Visitor Information Centre
Town Hall, Northgate Street, CH1 2HJ
Mon – Fri: 9.30am – 4.30pm  |  Sat: 9am – 5pm  |  Sun: 10am – 4pm
The visitor centre next to the town hall provides a full over the counter service.

your tickets
To be as green and efficient as possible, we use e-tickets when you book online or over the phone. If you don’t have an e-mail address, we can issue you with your Sale ID to collect your tickets from the venue (we always have details of everyone booked at the event, just in case!)

refunds & exchanges
We do not offer refunds but can exchange tickets up to 48 hours before a performance.  Exchanges are only processed on the phone and cannot be processed in person.  Administration fee is £2.50 per transaction.  To exchange, please call 01244 409 113 (option #1). There may be a price difference, even for the same show.

Some things to bear in mind:
Exchanges must be for the same show
The exchange must take place 48 hours before the start of the performance
Exchanges must be for tickets of the same value or higher – you will be required to pay the difference if the value is higher.
If the new tickets are of a lesser value, we cannot refund the difference, but the amount can be used towards the £2.50 exchange fee.
Discounts are only honoured if they are also valid for the replacement performance.

We don’t any charge booking fees for any of our own shows, however most third party shows incur a per-ticket booking fee.