Tickets & Booking

Tickets & Booking

How to book

The easiest and quickest way to book is online at

You can also book on the phone by calling 01244 409 113 – and then pressing Option 1.

Phoneline opening hours:

Mon – Fri: 9am – 6pm
Sat – Sun: 10am – 6pm

There is a £2.50 charge per transaction for phone bookings and exchanges.

You can also book in person in Storyhouse by using a kiosk (situated in The Kitchen), assisted where you need more help. Refunds and exchanges are not possible in person.

Exchanges and refunds

We do not offer a refund on any tickets. You can exchange your tickets to a different performance of the same show (where possible) if you make an exchange request more than 48 hours before your originally booked show. Exchanges can only be processed over the phone (01244409113 and then option 1) or by emailing and cannot be processed in person at Storyhouse. If there is a price difference you will need to pay the difference, and we do not refund lower prices.

Group Bookings

Head here to find out more about groups and schools bookings.

Passing on tickets

You’re welcome to give your booked tickets to someone else to use, unless otherwise stated. We don’t allow you to sell on your tickets at a profit and we will cancel the booking if you do!

Lost your ticket?

If you booked online, login to your account on and you can resend yourself your tickets, or download them. You can also reprint them at the kiosks if you do not have access to your eticket email.

Regular discounts

· Storyhouse Card:  Discounts on most tickets, no booking fees ever, Priority Booking. £4 a month, join here.

· Young Storyhouse Card: £5 cinema tickets, discounts in The Kitchen, special events. FREE  join here.
(Tickets bought with the Young Storyhouse Card discount must be used by the membership holder. Tickets with this discount can’t be passed across to anyone over the age of 25 and will become invalid. You may be asked for proof of age).

· Over 60s – discounts on most Storyhouse Original shows (selected dates), and in the cinema before 5pm on Tuesdays and Thursdays.

· Grosvenor Park Open Air Theatre – under 12s go free (available on A Midsummer Night’s Dream).

Babes in arms

Babies under the age of 12 months old can sit on your lap for age-appropriate shows and films (and any Parent & Baby screening) and do not require a ticket.