Here are a few Frequently Asked Questions that should help you with any queries about the touring shows coming to Storyhouse this autumn.

We will send you an e-mail a few days prior to your visit with key information (parking, timings, etc.). If you require additional information, please call 01244 409 113 or come into Storyhouse.

Venue & Seating

All of the shows in the season take place on the Touring Stage at Storyhouse, where our summer 500-seat thrust auditorium is transformed into an 800-seat proscenium.

When booking your tickets online, simply select your preferred seating area, and you will be allocated the best seats available. Your selection will be detailed on the seating plan, from where you can proceed with your booking, or select an alternative seating area or performance if you wish.

All seats offer a great view, and is arranged as follows:

  • Stalls: ground floor level seating, the floor is on a slight rake, with a view looking slightly up at the stage.
  • Circle: first floor seating looking slightly down at the stage
  • Gallery: located on the second floor above the circle, the Gallery looks a little more down towards the stage.

Wheelchair spaces are on Stalls, Circle and Gallery levels (click here for more info about accessibility).

Seating is reserved, and your tickets / e-mail confirmation will tell you where your seats are located.

Times

The doors to the auditorium will open approximately 30 minutes before the show start for you to take your seats. The bar and restaurant areas will be open prior to the show.

Accessibility

The auditorium is across three levels, with each being accessible by lift. Wheelchair spaces are located across all levels to give patrons a choice of areas and prices.

If you have any access requirements or require an essential companion to attend the event, you can bring one for free. You can book these tickets and join our Access Register over the phone on 01244 409 113, in person at Storyhouse, or by filling in the online form.

Find out more about Access here.

If you have any queries regarding your visit, please do let us know by e-mailing info@storyhouse.com or calling 01244 409 113, and we can try to ensure any provisions or assistance are in place.

Tickets & Pricing

storyhouse.com
They easiest, and cheapest, way to book. Pick your own seats. Safe, secure booking system, 24 hours a day, 7 days a week . Click the Book Now button on any event to get started.

by phone – 01244 409 113 – £2.50 phone transaction fee applies
Mon – Fri: 9am – 5pm  |  Sat: 9am – 7.30pm  |  Sun: 9am – 7pm

in person – at Storyhouse
Use our ticket kiosks in the Storyhouse building to book any tickets. Ticketing assistance is on hand in the building.

For the majority of events, tickets for the season are priced according to current demand, and you will get the best prices – and the best seats! – by booking as early as you can.

Available concessions are detailed on the individual event pages, and are limited per performance.

All tickets in the touring season are subject to a booking fee of £1.50 per ticket when booked online or over the phone.

refunds & exchanges
We do not offer refunds but can exchange tickets up to 48 hours before a performance.  Exchanges are only processed on the phone and cannot be processed in person.  Administration fee is £2.50 per transaction.  To exchange, please call 01244 409 113  (a £2.50 phone transaction fee applies). There may be a price difference, even for the same show.

Some things to bear in mind:
Exchanges must be for the same show
The exchange must take place 48 hours before the start of the performance
Exchanges must be for tickets of the same value or higher – you will be required to pay the difference if the value is higher
If the new tickets are of a lesser value, we cannot refund the difference
Discounts are only honoured if they are also valid for the replacement performance.

You can view our full terms and conditions here

What's happening in Autumn Season 2017?

Fantastic Beasts: The Crimes of Grindelwald (TBC)

Duration TBC | Dark wizard Grindlewald has escaped custody and is hatching an evil plan to rule over all humans. It’s up to Albus Dumbledore and Newt Scamander to undertake a dangerous mission to stop him.

Book now
Activities #DementiaDO…the Basics
Garret Theatre

#DementiaDO…the Basics is a free dementia education session, open and available for anyone to attend. To date, over 7000 people…

Activities Breastfeeding Friendly Chester Halloween Craft Workshop
The Den

Halloween Craft workshop suitable for parents and pre-school aged children led by volunteers from Breastfeeding Friendly Chester. Breastfeeding Friendly Chester…

Activities Little Buds
The Den

Little Buds is a workshop suitable for ages 0-5, with a difference. It involves a variety of activities in one…

Activities Chester Poppy Appeal Launch

Storyhouse would be delighted if you could join in with the launch of the 2018 Poppy Appeal in Chester. There…

Activities Augmented Reality: Bring your drawings to life
The Kitchen

This one hour fun, hands-on workshop is perfect for young people who enjoy colouring in. We show you how to use the power of AR (Augmented Reality) to bring your colouring in to life.  

Book now
The Addams Family (PG)
The Kitchen

1 hr 35 | WayWord Flicks | Join Gomez, Morticia, Uncle Fester, Wednesday, and the rest of the Addams Family this Halloween at Storyhouse.

Book now
Hocus Pocus (PG)
The Kitchen

1 hr 32 | WayWord Flicks | Teenager Max accidentally awakens a coven of witches – unless he can steal their book of spells there will be trouble ahead…

Book now
Activities Free Arts and Crafts
The Kitchen

Arts and Crafts for all the family this October half-term. The perfect way to get creative on an autumn afternoon!…

Activities Painting Techniques Workshop
The Kitchen

Join us this half-term to learn all the different techniques you’ll need to create your very own masterpiece painting!

Book now