Here are a few Frequently Asked Questions that should help you with any queries about the touring shows coming to Storyhouse this autumn.

We will send you an e-mail a few days prior to your visit with key information (parking, timings, etc.). If you require additional information, please call 01244 409 113 or come into Storyhouse.

Venue & Seating

All of the shows in the season take place on the Touring Stage at Storyhouse, where our summer 500-seat thrust auditorium is transformed into an 800-seat proscenium.

When booking your tickets online, simply select your preferred seating area, and you will be allocated the best seats available. Your selection will be detailed on the seating plan, from where you can proceed with your booking, or select an alternative seating area or performance if you wish.

All seats offer a great view, and is arranged as follows:

  • Stalls: ground floor level seating, the floor is on a slight rake, with a view looking slightly up at the stage.
  • Circle: first floor seating looking slightly down at the stage
  • Gallery: located on the second floor above the circle, the Gallery looks a little more down towards the stage.

Wheelchair spaces are on Stalls, Circle and Gallery levels (click here for more info about accessibility).

Seating is reserved, and your tickets / e-mail confirmation will tell you where your seats are located.

Times

Events in the touring season for evening shows start at 7.30pm (with the exception of Stewart Lee, who is on at 8pm). Matinees start at 2.30pm.

The doors to the auditorium will open approximately 30 minutes before the show start for you to take your seats. The bar and restaurant areas will be open prior to the show.

Accessibility

The auditorium is across three levels, with each being accessible by lift. Wheelchair spaces are located across all levels to give patrons a choice of areas and prices.

If you have any access requirements or require an essential companion to attend the event, you can bring one for free. You can book these tickets and join our Access Register over the phone on 01244 409 113 or in person at Storyhouse, at at the Chester Visitor Information Centre.

Find out more about Access here.

If you have any queries regarding your visit, please do let us know by e-mailing info@storyhouse.com or calling 01244 409 113, and we can try to ensure any provisions or assistance are in place.

Tickets & Pricing

You can book tickets online at storyhouse.com, over the phone on 01244 409 113 (Press Option 1, £2.50 phone booking fees apply)) or in person at Storyhouse or the Chester Visitor Information Centre. You will receive an e-ticket which you can print or show on your phone when you arrive.

For the majority of events, tickets for the season are priced according to current demand, and you will get the best prices – and the best seats! – by booking as early as you can.

Available concessions are detailed on the individual event pages, and are limited per performance.

Full Price: Prices vary by event – each event page will detail the price range.
Aged under 26: 25% off at selected events
Education rate: discounted tickets for selected events
Group 10+: 10% off each ticket at selected events (based on group of Full Price tickets)
Group 25+: 15% off each ticket at selected events (based on group of Full Price tickets)

All tickets in the touring season are subject to a booking fee of £1.50 per ticket when booked online or over the phone.


Refunds & Exchanges
We do not offer refunds but are more than happy to offer you a ticket exchange for another show (depending on availability). To organise your ticket exchange, call 01244 409 113 and Press Option 1. Do keep in mind that there may be a price difference.

please note: Exchanges must be requested up to 48 hours before the event, and can only be done by calling 01244 409 113 (£2.50 phone booking fees apply) and Pressing Option 1.
All exchanges are also subject to a £2.50 administration fee

What's happening in Autumn Season 2017?

Cinema The Sound of Music (U)

2 hrs 54 | The Hills Are Alive…! A new 4K digital re-issue of the classic musical, about a young woman who leaves her convent and becomes governess of a naval officer’s seven children.

Book now
Adults Arts and Crafts

Storyhouse is a place for adults to play too! Grab a coffee and come and take a seat in The…

Cinema The Goonies (12A)

1 hr 54 | Classic 80s’ adventure. Two brothers find a treasure map and set off with a group of friends to find it.

Book now
Cinema A Wrinkle in Time (PG)

1 hr 49 | After the disappearance of her scientist father, three mysterious astral travellers send Meg, her brother, and her friend to space in order to find him.

Book now
Cinema Paddington (PG)

1 hr 35 | Alone at Paddington station a little bear is looking for a kind family to take him in. The charming and heart-warming original film. Screening as part of Refugee Week.

Book now
Cinema Black Panther (12A)

2 hrs 14 | After the death of his father, T’Challa returns home to the African nation of Wakanda to take his rightful place as king. When a powerful enemy suddenly reappears, T’Challa’s mettle as king – and as Black Panther – gets tested when he’s drawn into a conflict that puts the fate of Wakanda and the entire world at risk.

Book now
Cinema The Witches (PG)

1 hr 28 | A young boy stumbles upon a witch’s convention at the hotel where he discovers a terrible plan! Based on the Roald Dahl story.

Book now
Cinema Sounds of Space Short Film Programme

Duration TBC | A series of highly creative short-films incorporating strange sounds record by satellites from space. Followed by a Q&A with the filmmakers.

Book now
Cinema Sympathy for the Devil (15)

1 hr 38 | Godard’s ground-breaking documentary following The Rolling Stones is part rock documentary, part exploration of 60s’ counter culture. Preceded by a discussion from University of Chester:  Mai’68 from France to the World.

Book now
Cinema If…. (15)

1 hr 51 | The seminal film of boarding school rebellion, followed by a Q&A with actor David Wood, who stars as Johnny in the film and is author of Filming If….

Book now