Here are a few Frequently Asked Questions that should help you with any queries about the touring shows coming to Storyhouse this autumn.

We will send you an e-mail a few days prior to your visit with key information (parking, timings, etc.). If you require additional information, please call 01244 409 113 or come into Storyhouse.

Venue & Seating

All of the shows in the season take place on the Touring Stage at Storyhouse, where our summer 500-seat thrust auditorium is transformed into an 800-seat proscenium.

When booking your tickets online, simply select your preferred seating area, and you will be allocated the best seats available. Your selection will be detailed on the seating plan, from where you can proceed with your booking, or select an alternative seating area or performance if you wish.

All seats offer a great view, and is arranged as follows:

  • Stalls: ground floor level seating, the floor is on a slight rake, with a view looking slightly up at the stage.
  • Circle: first floor seating looking slightly down at the stage
  • Gallery: located on the second floor above the circle, the Gallery looks a little more down towards the stage.

Wheelchair spaces are on Stalls, Circle and Gallery levels (click here for more info about accessibility).

Seating is reserved, and your tickets / e-mail confirmation will tell you where your seats are located.

Times

The doors to the auditorium will open approximately 30 minutes before the show start for you to take your seats. The bar and restaurant areas will be open prior to the show.

Accessibility

The auditorium is across three levels, with each being accessible by lift. Wheelchair spaces are located across all levels to give patrons a choice of areas and prices.

If you have any access requirements or require an essential companion to attend the event, you can bring one for free. You can book these tickets and join our Access Register over the phone on 01244 409 113 )option 1), in person at Storyhouse, or by filling in the online form.

Find out more about Access here.

If you have any queries regarding your visit, please do let us know by e-mailing info@storyhouse.com or calling 01244 409 113, and we can try to ensure any provisions or assistance are in place.

Tickets & Pricing

storyhouse.com
They easiest, and cheapest, way to book. Pick your own seats. Safe, secure booking system, 24 hours a day, 7 days a week . Click the Book Now button on any event to get started.

by phone – 01244 409 113 (option 1) £2.50 phone transaction fee applies
Mon – Fri: 9am – 5pm  |  Sat: 9am – 7.30pm  |  Sun: 9am – 7pm

in person – at Storyhouse
Use our ticket kiosks in the Storyhouse building to book any tickets. Ticketing assistance is on hand in the building.

For the majority of events, tickets for the season are priced according to current demand, and you will get the best prices – and the best seats! – by booking as early as you can.

Available concessions are detailed on the individual event pages, and are limited per performance.

All tickets in the touring season are subject to a booking fee of £1.50 per ticket when booked online or over the phone.

refunds & exchanges
We do not offer refunds but can exchange tickets up to 48 hours before a performance.  Exchanges are only processed on the phone and cannot be processed in person.  Administration fee is £2.50 per transaction.  To exchange, please call 01244 409 113 (option 1 – a £2.50 phone transaction fee applies). There may be a price difference, even for the same show.

Some things to bear in mind:
Exchanges must be for the same show
The exchange must take place 48 hours before the start of the performance
Exchanges must be for tickets of the same value or higher – you will be required to pay the difference if the value is higher
If the new tickets are of a lesser value, we cannot refund the difference
Discounts are only honoured if they are also valid for the replacement performance.

You can view our full terms and conditions here

What's happening in Autumn Season 2017?

On Stage Haylo Theatre: Over the Garden Fence
Garret Theatre

Presented by Haylo Theatre Written and performed by Louise Evans and Hayley Riley Over the Garden Fence follows the story…

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Activities Storyhouse Young Readers
The Den

An after-school club for young people who love to read and talk about books. You will help choose and vote…

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Activities Art Spark

Art Spark is a fun family art club for Chester’s home-educating community. The group learn about famous and world art, and try out…

Activities Adult Arts & Crafts
The Kitchen

Join the Storyhouse engagement team as they introduce you to some craft activities suitable for beginners – come along to…

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Activities People’s Choice Singing Group
The Den

A fun and relaxed social session ran by Ella Speirs of Natural Voice Network. You don’t need to be good at…

Activities Chester German
Meeting Room

An informal yet structured course with an emphasis on the spoken language with a friendly and experienced German tutor. Suitable…

On Stage The Comedy About a Bank Robbery
Storyhouse Theatre

Ocean’s Eleven meets the Marx Brothers in this dynamite new comedy direct from the West End! Following the phenomenal sell-out success…

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Activities Asian Storytelling and Craft

A farmer mouse is searching for the strongest being on earth to be his son-in-law. Who would he find? Come…

Activities Storytelling with Rogan Mills
The Den

Storytelling around the theme of Mischief Makers.   “What a marvellous storyteller – I wish I could tell bedtimes stories this well.” (Parent…

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Activities Comic Book Workshop
The Den

A workshop for you to develop your very own Mischief Maker character. You will look at front covers of Beano…

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