Autumn Season 2017 » Customer InformationThings to know about your visit to Storyhouse
- Storyhouse Theatre
Here are a few Frequently Asked Questions that should help you with any queries about the touring shows coming to Storyhouse this autumn.
We will send you an e-mail a few days prior to your visit with key information (parking, timings, etc.). If you require additional information, please call 01244 409 113 or come into Storyhouse.
Venue & Seating
All of the shows in the season take place on the Touring Stage at Storyhouse, where our summer 500-seat thrust auditorium is transformed into an 800-seat proscenium.
When booking your tickets online, simply select your preferred seating area, and you will be allocated the best seats available. Your selection will be detailed on the seating plan, from where you can proceed with your booking, or select an alternative seating area or performance if you wish.
All seats offer a great view, and is arranged as follows:
Wheelchair spaces are on Stalls, Circle and Gallery levels (click here for more info about accessibility).
Seating is reserved, and your tickets / e-mail confirmation will tell you where your seats are located.
The doors to the auditorium will open approximately 30 minutes before the show start for you to take your seats. The bar and restaurant areas will be open prior to the show.
The auditorium is across three levels, with each being accessible by lift. Wheelchair spaces are located across all levels to give patrons a choice of areas and prices.
If you have any access requirements or require an essential companion to attend the event, you can bring one for free. You can book these tickets and join our Access Register over the phone on 01244 409 113 )option 1), in person at Storyhouse, or by filling in the online form.
If you have any queries regarding your visit, please do let us know by e-mailing email@example.com or calling 01244 409 113, and we can try to ensure any provisions or assistance are in place.
Tickets & Pricing
They easiest, and cheapest, way to book. Pick your own seats. Safe, secure booking system, 24 hours a day, 7 days a week . Click the Book Now button on any event to get started.
by phone – 01244 409 113 (option 1) £2.50 phone transaction fee applies
Mon – Fri: 9am – 5pm | Sat: 9am – 7.30pm | Sun: 9am – 7pm
in person – at Storyhouse
Use our ticket kiosks in the Storyhouse building to book any tickets. Ticketing assistance is on hand in the building.
For the majority of events, tickets for the season are priced according to current demand, and you will get the best prices – and the best seats! – by booking as early as you can.
Available concessions are detailed on the individual event pages, and are limited per performance.
All tickets in the touring season are subject to a booking fee of £1.50 per ticket when booked online or over the phone.
refunds & exchanges
We do not offer refunds but can exchange tickets up to 48 hours before a performance. Exchanges are only processed on the phone and cannot be processed in person. Administration fee is £2.50 per transaction. To exchange, please call 01244 409 113 (option 1 – a £2.50 phone transaction fee applies). There may be a price difference, even for the same show.
Some things to bear in mind:
Exchanges must be for the same show
The exchange must take place 48 hours before the start of the performance
Exchanges must be for tickets of the same value or higher – you will be required to pay the difference if the value is higher.
If the new tickets are of a lesser value, we cannot refund the difference
Discounts are only honoured if they are also valid for the replacement performance.