Autumn Season 2017 » Customer InformationThings to know about your visit to Storyhouse
- Storyhouse Theatre
Here are a few Frequently Asked Questions that should help you with any queries about the touring shows coming to Storyhouse this autumn.
We will send you an e-mail a few days prior to your visit with key information (parking, timings, etc.). If you require additional information, please call 01244409113 or come into Storyhouse.
Venue & Seating
All of the shows in the season take place on the Touring Stage at Storyhouse, where our summer 500-seat thrust auditorium is transformed into an 800-seat proscenium.
When booking your tickets online, simply select your preferred seating area, and you will be allocated the best seats available. Your selection will be detailed on the seating plan, from where you can proceed with your booking, or select an alternative seating area or performance if you wish.
All seats offer a great view, and is arranged as follows:
Wheelchair spaces are on Stalls, Circle and Gallery levels (click here for more info about accessibility).
Seating is reserved, and your tickets / e-mail confirmation will tell you where your seats are located.
Events in the touring season for evening shows start at 7.30pm (with the exception of Stewart Lee, who is on at 8pm). Matinees start at 2.30pm.
The doors to the auditorium will open approximately 30 minutes before the show start for you to take your seats. The bar and restaurant areas will be open prior to the show.
The auditorium is across three levels, with each being accessible by lift. Wheelchair spaces are located across all levels to give patrons a choice of areas and prices.
If you have any access requirements or require an essential companion to attend the event, you can bring one for free. You can book these tickets and join our Access Register over the phone on 01244 409 113 or in person at Storyhouse, at at the Chester Visitor Information Centre.
If you have any queries regarding your visit, please do let us know by e-mailing email@example.com or calling 01244 409 113, and we can try to ensure any provisions or assistance are in place.
Tickets & Pricing
You can book tickets online at storyhouse.com, over the phone on 01244 409 113 (Press Option 1) or in person at Storyhouse or the Chester Visitor Information Centre. You will receive an e-ticket which you can print or show on your phone when you arrive.
For the majority of events, tickets for the season are priced according to current demand, and you will get the best prices – and the best seats! – by booking as early as you can.
Available concessions are detailed on the individual event pages, and are limited per performance.
Full Price: Prices vary by event, and each event page will detail the price range.
Aged under 26: 25% off at selected events
Education rate: discounted tickets for selected events
Group 10+: 10% off each ticket at selected events (based on group of Full Price tickets)
Group 25+: 15% off each ticket at selected events (based on group of Full Price tickets)
Standby: £10 tickets at 10am on the day of the show – a limited number available to buy in Storyhouse (max. 2 per person)
All tickets in the touring season are subject to a booking fee of £1.50 per ticket when booked online or over the phone.
Refunds & Exchanges
We do not offer refunds but are more than happy to offer you a ticket exchange for another show (depending on availability). To organise your ticket exchange, call 01244 409 113 and Press Option 1. Do keep in mind that there may be a price difference.
please note: Exchanges must be requested up to 48 hours before the event, and can only be done by calling 01244 409 113 and Pressing Option 1.
All exchanges are subject to a £2.50 administration fee