Here are a few Frequently Asked Questions that should help you with any queries about the touring shows coming to Storyhouse this autumn.

We will send you an e-mail a few days prior to your visit with key information (parking, timings, etc.). If you require additional information, please call 01244 409 113 or come into Storyhouse.

Venue & Seating

All of the shows in the season take place on the Touring Stage at Storyhouse, where our summer 500-seat thrust auditorium is transformed into an 800-seat proscenium.

When booking your tickets online, simply select your preferred seating area, and you will be allocated the best seats available. Your selection will be detailed on the seating plan, from where you can proceed with your booking, or select an alternative seating area or performance if you wish.

All seats offer a great view, and is arranged as follows:

  • Stalls: ground floor level seating, the floor is on a slight rake, with a view looking slightly up at the stage.
  • Circle: first floor seating looking slightly down at the stage
  • Gallery: located on the second floor above the circle, the Gallery looks a little more down towards the stage.

Wheelchair spaces are on Stalls, Circle and Gallery levels (click here for more info about accessibility).

Seating is reserved, and your tickets / e-mail confirmation will tell you where your seats are located.

Times

The doors to the auditorium will open approximately 30 minutes before the show start for you to take your seats. The bar and restaurant areas will be open prior to the show.

Accessibility

The auditorium is across three levels, with each being accessible by lift. Wheelchair spaces are located across all levels to give patrons a choice of areas and prices.

If you have any access requirements or require an essential companion to attend the event, you can bring one for free. You can book these tickets and join our Access Register over the phone on 01244 409 113, in person at Storyhouse, or by filling in the online form.

Find out more about Access here.

If you have any queries regarding your visit, please do let us know by e-mailing info@storyhouse.com or calling 01244 409 113, and we can try to ensure any provisions or assistance are in place.

Tickets & Pricing

storyhouse.com
They easiest, and cheapest, way to book. Pick your own seats. Safe, secure booking system, 24 hours a day, 7 days a week . Click the Book Now button on any event to get started.

by phone – 01244 409 113 – £2.50 phone transaction fee applies
Mon – Fri: 9am – 5pm  |  Sat: 9am – 7.30pm  |  Sun: 9am – 7pm

in person – at Storyhouse
Use our ticket kiosks in the Storyhouse building to book any tickets. Ticketing assistance is on hand in the building.

For the majority of events, tickets for the season are priced according to current demand, and you will get the best prices – and the best seats! – by booking as early as you can.

Available concessions are detailed on the individual event pages, and are limited per performance.

All tickets in the touring season are subject to a booking fee of £1.50 per ticket when booked online or over the phone.

refunds & exchanges
We do not offer refunds but can exchange tickets up to 48 hours before a performance.  Exchanges are only processed on the phone and cannot be processed in person.  Administration fee is £2.50 per transaction.  To exchange, please call 01244 409 113  (a £2.50 phone transaction fee applies). There may be a price difference, even for the same show.

Some things to bear in mind:
Exchanges must be for the same show
The exchange must take place 48 hours before the start of the performance
Exchanges must be for tickets of the same value or higher – you will be required to pay the difference if the value is higher
If the new tickets are of a lesser value, we cannot refund the difference
Discounts are only honoured if they are also valid for the replacement performance.

You can view our full terms and conditions here

What's happening in Autumn Season 2017?

Cinema Die Hard (15)

2 hrs 12 | On Christmas Eve, tough New York detective John McClane stumbles on a hostage situation in the Nakatomi Plaza, and starts a one-man war to save the day. Explosive fun.

White Christmas (U)
The Kitchen

1 hr 55 | All-time Christmas classic about a pair of World War II veterans who form a singing duo which leads them back to their army commander, and one last favour.

Love Actually (15)
The Kitchen

2 hrs 9 | The season of goodwill begins on the big screen with Richard Curtis’s love story about nine couples discovering the course to true love rarely runs smooth.

Cinema Mary Poppins Returns (TBC)

Duration TBC | A very welcome return for Mary Poppins just in time for Christmas, with Emily Blunt and Lin Manuel Miranda starring as Mary and Bert. Wonderful.

Cinema Suspiria (18)

2 hrs 33 | An atmospheric remake of the classic ballet school set horror. Featuring Tilda Swinton and from the director of Call Me By Your Name.

Cinema Nativity Rocks! (TBC)

Duration TBC | In the third film of the very British franchise, the whole school gets involved as the staff and pupils of St. Bernadette’s Primary School audition for roles in an all-new rock music-themed nativity.

Cinema Shoplifters (15)

2 hrs 1 | Winner of the 2018 Palme d’Or at the Cannes Film Festival, Shoplifters tells the story of a family living on the fringes of Japanese society.

Cinema Widows (15)

2 hrs 10 | A blistering, modern-day thriller set against a backdrop of crime, passion and corruption from the director of 12 Years a Slave and the writer of Gone Girl.

Cinema Wildlife (12A)

1 hr 45 | Powerful drama set in 1960s Montana, with Carey Mulligan and Jake Gyllenhaal as a couple raising their son as a nearby forest fire rages.

The Star (U)

1 hr 26 | Animated nativity story in which a little donkey helps Mary and Joseph find their way to Bethlehem.

Book now