How to book

Online at Booking fees sometimes apply.

On the phone 01244 409 113 – option 1. Open Mon – Fri: 9am – 6pm / Sat – Sun: 10am – 6pm. £2.50 per transaction for phone bookings and exchanges. Booking fees sometimes apply.

In person in Storyhouse – in person, at a kiosk, assisted where you need more help. Refunds and exchanges are not possible in person.

NHS Covid Pass

If you are visiting Storyhouse’s main theatre or Garret Theatre, although there is no formal Covid certification system in place, we kindly ask that all guests over the age of 18 now use the NHS Covid Pass. Find out more here.

Testing Times

We’re here for you in these testing times. If you buy a ticket for a show and you can’t come because of Covid, we’ll refund you ticket, and those of the rest of your party if you wish. What we need from you is a either your NHS confirmation of a positive PCR test within the last 10 days prior to the show, or an NHS PCR booking confirmation within the 24 hrs prior. Email to let us know and give us this information.

Exchanges and Refunds

Other than above for Covid reasons, we don’t refund any tickets. You can exchange your ticket up to 48hrs prior but only if you are looking to move it to a difference performance of the same show / screening etc. If there is a price difference then you’ll need to pay that, but we don’t refund lower prices. Exchanges are only processed on the phone, not in person or by any another method.

Group Bookings

Head here to find out more about groups and schools bookings.

Passing on tickets

You’re welcome to do so unless otherwise stated. We don’t allow you to sell at a profit, we’ll cancel the booking if you do!

Lost your ticket?

If you booked online, login to your account and you can resend or download them. You can re-print them at the kiosks, but if you’ve already got the reference then there is no need as that will show the details we need, so just show us your phone

Regular discounts

· Storyhouse Card:  Discounts off most of the tickets we sell, no booking fees ever, priority booking. £4 a month, join here.

· Young Storyhouse Card: £5 cinema tickets, discounts in The Kitchen, special events. £1 a month, join here.

· Over 60s – most Storyhouse Original shows (selected dates) and in the cinema before 5pm on Tuesdays and Thursdays

· Under 26 – £2 off at cinema

· Grosvenor Park Open Air Theatre – under 12s go free

Babes in Arms

Under 12 months old, on your lap, no ticket required

Storyhouse is a charity.
After the most challenging year in our history, we still need your support to help us recover.
Here’s how you can help support the future of Storyhouse.