How to book
The easiest and quickest way to book is online at storyhouse.com. Booking fees sometimes apply.
You can also book on the phone by calling 01244 409 113 – and then pressing Option 1.
Phoneline opening hours:
Mon – Fri: 9am – 6pm
Sat – Sun: 10am – 6pm
There is a £2.50 charge per transaction for phone bookings and exchanges.
You can also book in person in Storyhouse by using a kiosk (situated in The Kitchen), assisted where you need more help. Refunds and exchanges are not possible in person.
Covid booking policy
We’re here for you in these testing times. If you buy a ticket for a show and you can’t come because you or someone in your party has tested positive for Covid, we’ll refund you ticket and those of the rest of your party if you wish. To do this, we need you to provide us with NHS confirmation of a positive Lateral Flow test taken within the 7 days prior to the show. To get your refund, email firstname.lastname@example.org with your name, the date and time of your booked show and your positive test confirmation.
Exchanges and refunds
Except in the event of a positive Covid test result (as above), we do not refund any tickets. You can exchange your tickets to a different performance of the same show (where possible) if you make an exchange request more than 48 hours before your originally booked show. Exchanges can only be processed over the phone (01244409113 and then option 1) or by emailing email@example.com and cannot be processed in person at Storyhouse. If there is a price difference you will need to pay the difference, and we do not refund lower prices.
Head here to find out more about groups and schools bookings.
Passing on tickets
You’re welcome to give your booked tickets to someone else to use, unless otherwise stated. We don’t allow you to sell on your tickets at a profit and we will cancel the booking if you do!
Lost your ticket?
If you booked online, login to your account on storyhouse.com and you can resend yourself your tickets, or download them. You can also reprint them at the kiosks if you do not have access to your eticket email.
· Storyhouse Card: Discounts on most tickets, no booking fees ever, Priority Booking. £4 a month, join here.
· Young Storyhouse Card: £5 cinema tickets, discounts in The Kitchen, special events. £1 a month, join here.
· Over 60s – discounts on most Storyhouse Original shows (selected dates), and in the cinema before 5pm on Tuesdays and Thursdays.
· Under 26 – £2 off cinema tickets.
· Grosvenor Park Open Air Theatre – under 12s go free for every show.
Babes in arms
Babies under the age of 12 months old can sit on your lap for age-appropriate shows and films (and any Parent & Baby screening) and do not require a ticket.