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At Storyhouse we strive to make space for everyone – find out more about the steps we take to make our building and performances accessible for all.

Here at Storyhouse, we aim to make a space for everyone.

We are always working on ways in which we can improve your visit and welcome any feedback to help us do so.

The whole building, including the library, theatre, cinema and Garret is accessible, with lift and wheelchair access available to all areas.

If you require any help with booking tickets or can’t find the information you need below, you can call our booking line on 01244 409 113 (option 1 and then option 3) or email

View our Visual Guide here

If you are looking for our accessible shows and performances, follow the links below:

Audio Described Performances

BSL Performances

Captioned Performances

Relaxed Performances

Access & Facilities

Accessible Parking
As we are located in Chester City centre, we do not have a dedicated car park.
The closest carpark is New Market Parking – 200 metres from the nearest exit.
There is free on-street parking/car park for blue badge holders on Hamilton Place and Goss Street (4 hours max) – c.300 metres away.

We have two entrances to the Storyhouse building located on Hunter Street. Our main entrance has ramp access and automatic doors that open by pressing a button

Wheelchair Access
The whole building, including the library, theatre, cinema and Garret, is accessible via lift, with wheelchair access to all areas.

Accessible Toilets
There are accessible toilets are available on every floor, with a Changing Places toilet on the ground floor. We also have gender-neutral toilets available across multiple levels.

Assistance Dogs
Assistance Dogs are welcome throughout the building and at all events.

Hearing Assistance
A hearing loop or sound enhancement headset is available for performances and screenings in the building.
In the main theatre, the hearing loop is available on seats behind and including Row Q in the stalls (in proscenium layout)  and all seats in the circle (in both proscenium and thrust layout).

Audio Described screenings and performances
Audio Description is a live commentary, played through headphones, of what is taking place on stage or screen and a description of anything visual, whether it be an entrance or action of a character, a set change or a lighting feature.

Captioned screenings and performances
Captioned screenings and performances have a live transcription of the show’s dialogue and lyrics, as well as a description of any sound effects and music in the play.

BSL performances
A BSL interpreter will stand at the side of the stage, interpreting the performance live into British Sign Language

Relaxed screenings and performances
A Relaxed screening or performance is a modified version of the show, where loud sound effects are reduced, the house lights are kept up, and other adjustments are made to make a more inclusive and calm atmosphere.

Our Theatres
You can find out more about the theatre layout, including seat dimensions here.

Join our access register

Access Register

Do you or someone you book on behalf of require a carer or an essential companion – including a guide dog – to attend Storyhouse events? Would you like to hear more about our accessible shows and performances? Enter your details below to join our Access Register

  • Please tell us about the access requirements you have or provisions we can make that would help make your visit easier
  • Please give any other information that you feel may help us to assist you in your visit to the venue:
  • Which performances would you be interested in, if any (tick all that apply)
  • We fulfil your orders by email. We'd also like to send you emails, post and sms with discounts, offers and reminders about all the fun stuff we do and alert you when a big new event goes on sale. We will never abuse your trust by giving your details to anyone else, or sending you anyone else's stuff. Please choose your preferences:
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