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Your Visit

Find out more about getting to Storyhouse, our spaces and how to book tickets

Storyhouse is located in the centre of Chester – just next door to New Chester Market and Chester Cathedral – within easy reach from local transport hubs and just a short walk away from all city centre locations.

Our building is open for all, 7 days a week – and we pride ourselves on creating an accessible and welcoming hub for our local community to work, study, socialise and collaborate.

Find out more about accessibility

This house is your house.

Getting here

We’re located right in the heart of Chester City Centre, on Hunter Street, just off Northgate Street.

Our home is just a moment’s walk away from Chester Town Hall and Chester Cathedral, and we’re based right next door to the New Chester Market development.

If you’re heading towards us, we can be easily spotted by the big sign on top of our building!

For information about accessible travel, visit our access page here.

By bike

If you plan to cycle to Storyhouse, there are multiple cycle racks just outside the main entrance.

Alternatively, you can use the brand-new dedicated secure Cycle Hub inside the New Market car park – with space for 50 cycles, free e-bike charging and a tool station.

To use the Cycle Hub you’ll be asked to pay a one-off £10 fee for an access card, available from the car park office within the New Market Parking to the right of the entrance.

By bus

There are lots of bus routes that journey into Chester City Centre – and Storyhouse is just a six minute walk from Chester Bus Interchange, providing easy access from destinations such as Liverpool, Ellesmere Port, and Wrexham.

To plan your bus journey, visit traveline

By train

Chester Railway Station has direct routes to Cheshire, Wales, Manchester, London and Merseyside amongst others and is just a short walk (17 mins) from Storyhouse.

To plan your journeys please visit National Rail

By park & ride

Chester’s Park & Ride scheme offers two cross-city services to the city of Chester and the surrounding area. Tickets cost £2 (return) per adult and under 16s can travel free if accompanied by a paying adult. Parking is free and the buses run every 12 minutes.

For more information, visit Park & Ride

By car

Storyhouse is on Hunter Street in Chester city centre, and our postcode is CH1 2AR  Much of the area surrounding the building is pedestrianised with narrow streets.

The nearest car parks to Storyhouse are:
New Market Parking , CH1 2AR
Delamere Street Car Park, CH22AY

Opening times

We’re open from early until late every day!

Our building is open from 8am to 11pm, Monday to Saturday.

On Sundays and Bank Holidays (excluding Christmas) we’re open from 9.30am to 11pm.

Food is served in The Kitchen from 9am to 7pm daily.

Explore our spaces

Tickets & Booking

How to book

The easiest and quickest way to book is online at

You can also book on the phone by calling 01244 409 113 (Option 1)

Our phoneline is open from 11am-7pm, Monday to Saturday.

There is a £2.50 charge per transaction for phone bookings and exchanges.

You can also book in person in Storyhouse by using a kiosk (situated in The Kitchen),  whenever we’re open. Or you can book with our customer service team 11am – 3pm, Monday to Saturday.

Exchanges and refunds

We do not offer a refund on any tickets.

You can exchange your tickets for a different performance of the same show (where possible) if you make an exchange request more than 48 hours before your originally booked show.

Exchanges can be processed over the phone – 01244 409 113 and then option 1 – or by emailing

If there is a price difference you will need to pay the difference, and we do not refund lower prices.

You can find our full terms and conditions here.

How can I make a group/school booking?

We can often offer group discounts and tailored packages for groups – head here to find out more about groups and schools bookings.

Can I pass on my tickets to somebody else?

Yes, you’re welcome to give your booked tickets to someone else to use, unless otherwise stated.

However, we don’t allow you to sell on your tickets at a profit, and we will cancel the booking if you do!

I've lost my ticket. Can you help?

Don’t panic – if you booked online, login to your account on and you can resend yourself your tickets, or download them.

You will also receive your ticket by text on the day of the show.

You can also reprint them at the kiosks with your booking reference if you don’t have access to them digitally.

Do you offer any discounts or memberships?

Yes – we offer a number of different discounts and memberships across our programme. Discounts will be decided on a show-by-show basis and we cannot guarantee they will always be available.

Storyhouse Card – Discounts on most tickets, no booking fees ever, Priority Booking – £4.99 a month, join here.

Young Storyhouse Card – £5 cinema tickets, discounts in The Kitchen, special events – FREE, join here.

Over 60s – discounts on most Storyhouse Original shows (selected dates), and in the cinema before 5pm on weekdays.

What is your policy for babes in arms?

Babies under the age of 12 months old can sit on your lap for age-appropriate shows and films (and any Parent & Baby screening) and do not require a ticket.