Here at Storyhouse, we aim to make a space for everyone.
We are always working on ways in which we can improve your visit and welcome any feedback to help us do so.
If you require any help with booking tickets or can’t find the information you need below, you can call our booking line on 01244 409 113 (option 1 and then option 3) or email

You can also download our Visual Story here

Have a look here to see our upcoming accessible theatre performances and cinema screenings;



Accessible Parking
As we are located in Chester City centre, we do not have a dedicated car park.
The closest carpark is New Market Parking – 200 metres from nearest exit.
There is free on street parking /car park for blue badge holders on Hamilton Place and Goss Street (4 hours max) – c.300 metres away.
You can also drop-off outside the building on Street – 20 metres away.

We have two entrances to the Storyhouse building located on Hunter street.
Our main entrance has ramp access and automatic doors that open by pressing a button

Wheelchair Access
The whole building, including the library, theatre, cinema and Garret, is accessible via lift, with wheelchair access to all areas.

Accessible Toilets
There are accessible toilets are available on every floor, with a Changing Places toilet on the ground floor.
We also have gender neutral toilets available across multiple levels.

Assistance Dogs
Assistance Dogs welcome throughout the building and to all events

Hearing Assistance
A hearing loop or sound enhancement headset is available for performances and screenings in the building

You can find out more about the theatre layout, including seat dimensions here.

Join our access register
If you require a carer or an essential companion – including a guide dog – to accompany you to Storyhouse events, then you should join our access register.

Access Register

Sign up below to join our Access Register
  • Please tell us about the access requirements you have or provisions we can make that would help make your visit easier
  • Please give any other information that you feel may help us to assist you in your visit to the venue:
  • Which performances would you be interested in, if any (tick all that apply)
  • We fulfil your orders by email. We'd also like to send you emails, post and sms with discounts, offers and reminders about all the fun stuff we do and alert you when a big new event goes on sale. We will never abuse your trust by giving your details to anyone else, or sending you anyone else's stuff. Please choose your preferences:
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