Here at Storyhouse, we aim to make a space for everyone.
We are always working on ways in which we can improve your visit and welcome any feedback to help us do so.
If you require any help with booking tickets or can’t find the information you need below, you can call our booking line on 01244 409 113 (option 1 and then option 3) or email email@example.com
You can also download our Visual Story here
Have a look here to see our upcoming accessible theatre performances and cinema screenings;
As we are located in Chester City centre, we do not have a dedicated car park.
The closest carpark is New Market Parking – 200 metres from nearest exit.
There is free on street parking /car park for blue badge holders on Hamilton Place and Goss Street (4 hours max) – c.300 metres away.
You can also drop-off outside the building on Street – 20 metres away.
We have two entrances to the Storyhouse building located on Hunter street.
Our main entrance has ramp access and automatic doors that open by pressing a button
The whole building, including the library, theatre, cinema and Garret, is accessible via lift, with wheelchair access to all areas.
There are accessible toilets are available on every floor, with a Changing Places toilet on the ground floor.
We also have gender neutral toilets available across multiple levels.
Assistance Dogs welcome throughout the building and to all events
A hearing loop or sound enhancement headset is available for performances and screenings in the building
You can find out more about the theatre layout, including seat dimensions here.
Join our access register
If you require a carer or an essential companion – including a guide dog – to accompany you to Storyhouse events, then you should join our access register.