Access at Storyhouse
If you require a carer or an essential companion – including a guide dog – to accompany you to Storyhouse events, then you can bring a personal assistant at no charge.
Currently as our team is working from home, any phone calls to the Access Line will need to be left as a voicemail, our Access Team will call you back within one working day.
To join the Access Register: Call 01244 409 113 (option #1 and then option #3) or speak to a member of staff at Storyhouse. Once you are registered, you can access Free Essential Companion tickets for your carer when you book in any of the following ways:
- at storyhouse.com (log in to your web account before booking)
- over the phone by calling 01244 409 113 (option #1 and then option #3)
- in person at Storyhouse
If you need specific seats or advice when booking, our Box Office line (01244 409 113 – press option #1 and then option #3) will be happy to help.
The whole building, including the library, theatre, cinema and studio, is accessible via a lift, with wheelchair access to all areas.
- Fixed, counter-top and portable hearing loop systems available across the building
- Wheelchair spaces are available in the theatre (Stalls, Circle & Galley level), studio and cinema
- Assistance Dogs welcome throughout the building and to all events
- Low-level counter for service at the bar in The Kitchen. For the Garret Bar, please use the end of the bar next to the window
- Large format print available on request
- Ramp access at ground floor levels.
- Accessible toilets are available on every floor, with a Changing Places toilet on the ground floor.
- Baby changing facilities are provided in all accessible toilets
Disabled parking and drop-offs
- The nearest car park is Market which has 8 disabled spaces – 200 metres from nearest exit
- There is free on street parking /car park for blue badge holders on Hamilton Place and Goss Street (4 hours max) – c.300 metres away
- The best place for drop-offs is Northgate Street – 20 metres away
The theatre auditorium is flexible, and so it transforms quite drastically. The two configurations are:
- 800 seat Proscenium
There are three seating areas across three levels in this mode: the Stalls on the ground floor, the Circle on the first floor, and the Gallery on the second floor.
The Stalls is the biggest seating area, with entrances on the ground floor near the kiosks.
The Stalls is on a slight gradient, so the closer you get to the stage, the more you slightly look up to it; the further back you are the more level your view will be.
From the Circle you are looking slightly down at the stage, and from the Gallery a little more sharply down.
There are 4 wheelchair spaces in the Stalls, and 2 in both the Circle and Gallery.
Click to see some pictures of the auditorium (Proscenium 1 & Proscenium 2)
Please note: set designs and rigging – particularly for touring shows – can change the layout of the stage. If you have any queries regarding seating, don’t hesitate to contact us.
- 500 seat Thrust
In Thrust mode, the floor level raises up to the Circle level, and the stage comes out, making the seats wrap around the stage creating a more intimate setting.
There are three seating areas across two levels in this mode: the Stalls (now reconfigured) and the Circle are both on the first floor, with the Gallery on the second floor.
The Stalls in this mode are long banks of seats a few steps down.
There are 2 wheelchair spaces in both the Circle and Gallery.
Click to see a picture of the auditorium (Thrust 1).
The Cinema is located on the second level of the building which can be accessed via the stairs or the lift located in the main entrance. The seats within the cinema are in a stepped configuration and can be accessed via the following:
Row A – 6 Steps down
Row B – 5 Steps down
Row C – 4 Steps down
Row D – 3 Steps down
Row E – 2 Steps down
Row F – 1 Step down
Row G – Flat level access from the entrance (location of 2 x wheelchair spaces)
Click to see a picture of the cinema (Cinema 1).