Keeping You Safe

Keeping You Safe

Welcome to Storyhouse. We put customer safety at the top of everything we do, here is some information on how that is working:

Coming in and moving around

Face coverings are required (and have been since before it became law) to enter Storyhouse and to move around the building, your mouth and nose must be covered, also in the cinema, library and theatre.  You don’t need one when sitting down in the cafe, or when eating or drinking. We wear them where you do, there are screens in other places.

Distancing. We try to keep everyone 2 metres apart in general, our customers are asked to do the same.

Contact tracing. We take details from all customers on the door, unless you’ve got a ticket.

Security. We are introducing standard bag checks on the door, only one small bag or rucksack in the building

Buying tickets and other things

Tickets. We don’t place any particular restriction except we have limited online sales to maximum groups of six. It’s up to you to ensure you are complying with the relevant laws at the time of your visit (not booking). At the moment you should sit next to only household or bubble groups.

We are operating only online, phone and kiosk sales

Like the queen, we are a cash free zone, contactless only please

In the theatre and cinema

You’ll need to come with your face covering ready to wear.

Customers are seated at least 1 metre away from others, generally that means that there will be two seats free next to you and you won’t be seated directly behind someone except where our seat rows are deeper.

We’ve added lots of extra aisles which means that for nearly everyone you can get out to the loo without crossing, or there will only one or two in the way and we are asking those to step out whilst you do.

For the theatre, we are currently running shows slightly shorter and without intervals to avoid toilet queues.

Our theatres have 100% fresh air, none of it is re-circulated, we clean all spaces between shows with anti-virals.

For a Christmas Carol, we are selling seats in pre-determined group sizes, they are easy to see on the seating plan

Customers should arrive for theatre shows a little more handy than normal, to allow us to sit everyone in an orderly fashion

Food and drink

Open as normal. We are currently operating a take away and sit down service with some lovely pitta and brunch options, also cake made in Storyhouse and sometimes featuring honey from the bees on our roof..

Not currently taking bookings, will return soon

In the library

Is open as usual. Returning books are quarantined for 72 hours

Some of the groups, rhyme time etc are starting to return, check online

Loans have been extended to October

PCs and internet available as usual

General cleaning

Above and beyond the normal, plus sanitisers everywhere as you would expect, compulsory cleaning at certain points

Please click here to view our full risk assessment.

Become a Member

Storyhouse Card is just £4 per month, with no ongoing commitment – you can cancel anytime.  It’s great value, and to us a great help.

Joining is instant, you can buy tickets at the discounted rate as soon as you’re signed up. Join here.