Keeping You Safe

Keeping You Safe

Storyhouse is currently temporarily closed, due to lockdown. Find out more here.

Welcome to Storyhouse. We put customer safety at the top of everything we do. Here is some key information on how that will be working once we reopen.

Coming in and moving around

Chester is under Tier 2 Covid restrictions. For the time being, households should not mix with other households, except in support bubbles.

Face coverings. These are required to enter Storyhouse and to move around the building, as well as in the cinema, library and theatre. Your mouth and nose must be covered. You don’t require a face covering when sitting down in the cafe, or when eating or drinking. The Storyhouse team wear them where you do, and there are also screens in other places for extra protection.

Distancing. We try to keep everyone 2 metres apart in general and our customers and visitors are asked to do the same.

Contact tracing. We take details from all customers and visitors on the door, unless you’ve already got a ticket.

Security. We are introducing standard bag checks on the door, with a limit of only one small bag or rucksack in the building.

Buying tickets

As above, household/bubble restrictions are in place.

Booking. For the cinema and A Christmas Carol, seats can only be booked in pre-determined group sizes – these can be seen easily on the seating plan. We have limited online sales to groups of six as a maximum. It’s up to you to ensure you are complying with the relevant laws at the time of your visit (not at the time of your booking). At the moment, you should only book to sit with your own household or bubble group.

Payments. We are operating online, phone and ticket kiosk sales. Find out more about to book here. Like the queen, we are a cash free zone, contactless card payments only please.

In the theatre and cinema

The cinema and the theatre (showing A Christmas Carol 2 December – 17 January) are back open.

Face coverings are required. You’ll need to come with your face covering ready to wear.

Distancing. You will be seated at least 1 metre away from any others. Generally, that means that there will be two seats free next to you and you won’t be seated directly behind someone, except for where our seat rows are deeper. We’ve added lots of extra aisles which means that you will almost always be able to get out to the loo without crossing another person. Occasionally there will be one or two other people in the way, and we will be asking those to step out whilst you move past.

Shows. In the theatre, we are currently running shows that are slightly shorter and without intervals to avoid toilet queues. Our theatres have 100% fresh air, none of it is recirculated, and we clean all spaces between shows with antivirals cleaning supplies. Customers should arrive for theatre shows a little earlier than normal, to allow us to sit everyone in an orderly fashion.

In the library

The library is back open.

Books. Loans have been extended until 7 December. Returned books are quarantined for 72 hours before going back on the shelves.

Groups. We hope to be able to start up groups such as Rhymetime again soon.

Computers. Computers, internet and the printers are available as usual and are cleaned regularly.

In The Kitchen

The Kitchen at Storyhouse is back open.

The Kitchen has a brand new menu – take a look at the menu here.

New rules mean that you can enjoy a drink (including alcohol) without food if you have a ticket to a show or film at Storyhouse, and it is within half an hour of your event starting or finishing.

General cleaning

Cleaning the building is currently above and beyond the normal. There are hand sanitisers throughout the building,  and compulsory cleaning at certain points.

View our full risk assessment here.

Become a Member

Storyhouse Card is just £4 per month, with no ongoing commitment – you can cancel anytime.  It’s great value, and to us a great help.

Joining is instant, you can buy tickets at the discounted rate as soon as you’re signed up. Join here.