Keeping You Safe

Keeping You Safe

Welcome to Storyhouse. We put customer safety at the top of everything we do. Here is some key information on how that is working:

Coming in and moving around

Chester is under Tier 2 Covid restrictions. For the time being, households should not mix with other households, except in support bubbles.  At our outdoor events, you can meet up to 6 friends (excepting Moonlight Drive, the drive-in cinema, which you must attend only with your household/bubble).

Face coverings are required (and have been since before it became law) to enter Storyhouse and to move around the building, as well as in the cinema, library and theatre. Your mouth and nose must be covered. You don’t require a face covering when sitting down in the cafe, or when eating or drinking. The Storyhouse team wear them where you do, and there are also screens in other places for extra protection.

Distancing. We try to keep everyone 2 metres apart in general and our customers and visitors are asked to do the same.

Contact tracing. We take details from all customers and visitors on the door, unless you’ve already got a ticket.

Security. We are introducing standard bag checks on the door, with a limit of only one small bag or rucksack in the building.

Buying tickets and other things

As above, household/bubble restrictions are in place.

Tickets. We don’t place any particular restrictions, but we have limited online sales to groups of six as a maximum. It’s up to you to ensure you are complying with the relevant laws at the time of your visit (not at the time of your booking). At the moment, you should sit with only your own household or bubble groups.

Payments. We are operating only online, phone and ticket kiosk sales. Like the queen, we are a cash free zone, contactless card payments only please.

In the theatre and cinema

Face coverings are required. You’ll need to come with your face covering ready to wear.

Distancing. You will be seated at least 1 metre away from any others. Generally, that means that there will be two seats free next to you and you won’t be seated directly behind someone, except for where our seat rows are deeper. We’ve added lots of extra aisles which means that you will almost always be able to get out to the loo without crossing another person. Occasionally there will be one or two other people in the way, and we will be asking those to step out whilst you move past.

Shows. For the theatre, we are currently running shows that are slightly shorter and without intervals to avoid toilet queues.

Our theatres have 100% fresh air, none of it is re-circulated and we clean all spaces between shows with antivirals cleaning supplies.

Customers should arrive for theatre shows a little earlier than normal, to allow us to sit everyone in an orderly fashion.

Booking. For the cinema and A Christmas Carol, seats can only be booked in pre-determined group sizes – these can be seen easily on the seating plan.

Food and drink

The Kitchen at Storyhouse is open as normal. We are currently operating a take away and sit down service with some lovely pitta and brunch options, also cake made in Storyhouse and sometimes featuring honey from the bees on our roof. Find out more and take a look at the menu here.

The Kitchen is not currently taking bookings, but these will return soon.

In the library

The library is open as usual. Returned books are quarantined for 72 hours before going back on the shelves.

We hope to be able to start up groups such as Rhymetime again soon.

Loans have been extended to the end of October.

PCs, internet and the printers are available as usual.

General cleaning

Above and beyond the normal, plus sanitisers everywhere as you would expect, and compulsory cleaning at certain points.

Please click here to view our full risk assessment.

Become a Member

Storyhouse Card is just £4 per month, with no ongoing commitment – you can cancel anytime.  It’s great value, and to us a great help.

Joining is instant, you can buy tickets at the discounted rate as soon as you’re signed up. Join here.